Frequently Asked Questions

Where do my donations go?

Your donations are used to support the four pillars of the Montreal Heart Institute: research, care, teaching and prevention. Every year, your support keeps hope alive for tens of thousands of patients and their families.

Learn more about the impact of your donations

How long will it be before I receive my tax receipt?

For an online donation, you will receive a receipt by email within minutes of completing your donation.

For a one-time gift by cheque or credit card, please allow approximately three weeks for your receipt to arrive.

For monthly donations, you will receive your tax receipt once per year, in February.

For event participation, your receipt will be sent before the end of the calendar year.

Can my tax receipt be sent by email?

All receipts will be sent by mail. However, we will gladly send them to you by e-mail if you request it.

To do so, please contact us by email at ficmdon@icm-mhi.org or by phone at 514 593-2525, ext. 3350 (toll-free: 1 877 518-2525).

Is the amount of my donation confidential?

For one-time and monthly donations, your name and the financial range of your donation may be made public, unless you request that your donation remain confidential.

For donations in memoriam, the total amount of gifts received as well as donors’ names may be made public, unless you request that your donation remain confidential.

I can’t complete my online gift. What should I do?

Please contact us by email at ficmdon@icm-mhi.org or by telephone at 514 593-2525, ext. 3350 (toll-free: 1 877 518-2525).

Will I receive a tax receipt for my donation on Facebook?

Funds raised are processed by PayPal Giving Fund Canada which will send tax receipts to the email address associated with the donor’s Facebook profile. However, keep in mind that funds raised on Facebook may take up to 45 days to reach us.

Learn more about Facebook fundraisers

I made a mistake in my donation (amount or name of foundation). Can I be refunded?

Yes, we are able to refund you. Please contact us at ficmdon@icm-mhi.org or by telephone at 514 593-2525, ext. 3350 (toll-free: 1 877 518-2525).

Can I have a tax receipt for a donation of less than $20?

We produce tax receipts for donations under $20 upon request only. Please contact us by email at ficmdon@icm-mhi.org or by telephone at 514 593-2525, ext. 3350 (toll-free: 1 877 518-2525).

How can I modify my banking information?

Please contact us by email at ficmdon@icm-mhi.org or by telephone at 514 593-2525 (toll-free: 1 877 518-2525).

I’ve changed my credit card or my credit card is expiring soon. How can I make sure I will keep making monthly donations?

Please contact us at 514-593-2525 (toll-free: 1 877 518-2525) so we can update your credit card information.

Frequently asked questions