« In my opinion, the skills of the health care team, the organization and their human centric approach are what make them so unique. »
While waiting for my new heart, I visit the Institute every month for routine tests in preparation for my transplant. My experience at the Montreal Heart Institute makes me feel like I’m in good hands. I can see that the physicians, along with the rest of the health care staff, embrace a pedagogical and holistic approach. They take the time to explain what is happening to us and make sure to find out more about the patient’s life, such as their environment and dietary habits, in order to fully assess their needs. In terms of logistics, the Institute is an outstanding model of teamwork and efficiency. But above all else, it’s the human factor that makes the Institute stand out. As a patient, I don’t feel like a number. I feel like the staff is aware that each of our situations is unique. They are full of empathy and consideration and they are always willing to listen to us. That allows patients to remain brave and keep their dignity during difficult times.