Frequently asked questions
Where do my donations go?
Your donations are used to support the four pillars of the Montreal Heart Institute: research, care, teaching and prevention. Every year, your support keeps hope alive for tens of thousands of patients and their families.
How long will it be before I receive my tax receipt?
For an online donation, you will receive a receipt by email within minutes of completing your donation.
For a one-time gift by cheque or credit card, please allow approximately three weeks for your receipt to arrive.
For monthly donations, you will receive your tax receipt once per year, in February.
For event participation, your receipt will be sent before the end of the calendar year.
Can my tax receipt be sent by email?
All receipts will be sent by mail. However, we will gladly send them to you by e-mail if you request it.
To do so, please contact us by email at email@example.com or by phone at 514 593-2525, ext. 3350 (toll-free: 1 877 518-2525).
Is the amount of my donation confidential?
For donations in memoriam, the total amount of gifts received as well as donors’ names may be made public, unless you request that your donation remain confidential.
I can’t complete my online gift. What should I do?
I made a mistake in my donation (amount or name of foundation). Can I be refunded?
Yes, we are able to refund you. Please contact us at firstname.lastname@example.org or by telephone at 514 593-2525, ext. 3350 (toll-free: 1 877 518-2525).
Can I have a tax receipt for a donation of less than $20?
We produce tax receipts for donations under $20 upon request only. Please contact us by email at email@example.com or by telephone at 514 593-2525, ext. 3350 (toll-free: 1 877 518-2525).
How can I modify my banking information?
Can I receive a tax receipt under a name other than my own?
Yes, we are able to produce a receipt under the name of a dependent or relative. Please contact us by email at firstname.lastname@example.org or by telephone at 514 593-2525, ext. 3350 (toll-free: 1 877 518-2525).