Frequently asked questions

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Every email we send contains a link to unsubscribe at the bottom. Simply click on it. 

If you do not want to receive any more communications by mail, please contact our team by email at ficmdon@icm-mhi.org or by phone at 514 593-2525, ext. 3350 (toll-free: 1 877 518-2525).

Contact us by email at ficmdon@icm-mhi.org or by phone at 514 593-2525, ext. 3350 (toll-free: 1 877 518-2525).

Our team is here to help. Contact us by email at ficmdon@icm-mhi.org or by phone at 514 593-2525, ext. 3350 (toll-free: 1 877 518-2525).

Yes, we can issue a refund. Contact us by email at ficmdon@icm-mhi.org or by phone at 514 593-2525 (toll-free: 1 877 518-2525).

To ensure your monthly donations are still processed, please contact us by phone at 514 593-2525 (toll-free: 1 877 518-2525) to give us your new credit card information.

Contact us by email at ficmdon@icm-mhi.org or by phone at 514 593-2525, ext. 3350 (toll-free: 1 877 518-2525).

It depends on the type of contribution:

• Online donations: you will receive a receipt by email within a few moments of your donation being confirmed (for donations of $20 or more).
• One-time donation by mail: you will receive your tax receipt approximately four weeks after your donation. If we have an email address for you on file, you will receive your receipt by email. If not, you will receive it by mail.
• Monthly donations: you will receive your tax receipt in February.
• Participation in an event: you will receive the receipt before the end of the current year.

Please contact us by email at ficmdon@icm-mhi.org or by phone at 514 593-2525, ext. 3350 (toll-free: 1 877 518-2525).

We issue tax receipts for donations under $20 only upon request. Contact us by email at ficmdon@icm-mhi.org or by phone at 514 593-2525, ext. 3350 (toll-free: 1 877 518-2525).

We can issue a new copy of your receipt by email or by regular mail (whichever you prefer). To request a new copy of your tax receipt, please contact us by email at ficmdon@icm-mhi.org or by phone at 514 593-2525, ext. 3350 (toll-free: 1 877 518-2525).